General Terms and Conditions of Business

I. GENERAL PROVISIONS All our trips are organized and carried out in an adventurous way. On the website www.char-potovanje.com, you can find information about travel destinations, departures and arrivals, and details on how the groups are filling up. Information about the trips can be obtained on the website www.char-potovanje.com and via our email.

As these are adventure trips, the way of traveling is slightly different. Information about our way of traveling is provided with the individual trips and in our travel declaration. Every traveler must agree to our travel declaration before departure and confirm with their signature that they are familiar with and agree to the rules and the way of traveling.

Travelers can familiarize themselves with the provisions of the general terms and conditions on the website https://www.char-potovanje.com/sl/o-nas/splosni-pogoji, where they are clearly marked and generally accessible.

II. APPLICATION Travelers can apply for a scheduled trip via the application form or online form. The travel program serves as an offer. Based on the offer, the traveler applies for the trip in writing. Upon application, the traveler receives a document (travel contract/invoice) which contains all the details about the ordered trip and additional services, as well as the payment schedule and any other agreements. The traveler must review the document and, in case of any discrepancies or errors, file a complaint within 3 (three) days of issuing the invoice. If the traveler does not provide correct information upon application, they are responsible for any costs or consequences arising from incorrect information. The traveler must provide all the required information and documents as specified in the travel program. If the traveler does not provide correct information upon application, they are responsible for any costs or consequences arising from incorrect information.

The traveler’s application is binding. By paying the first installment (deposit), it is considered that the contract has been concluded. The traveler can only withdraw from the contract in accordance with the provisions on travel cancellation by the traveler (section IX of the general terms and conditions).

The above conditions do not apply to trips organized for so-called closed groups or by order (individual offers). In this case, the travel program serves as an offer, and based on the offer, the traveler applies for the corresponding trip in writing by filling out an application form specially created based on the conditions of the program.

The traveler is responsible for ensuring that they personally, their documents, and their luggage meet the requirements prescribed by border, customs, health, monetary, and other administrative regulations. The Huda Tura agency reserves the right to refuse the application of a traveler who can reasonably be assumed in advance not to meet these conditions or may not meet them during the trip.

III. PRICES AND PAYMENT The Huda Tura agency charges the traveler a reservation fee for its services and for the sale of travel arrangements in the amount of 10 EUR per person per application. The price of the arrangement (organization and escort, airfare, car rental) for the trip is paid before the trip to the account of the travel agency Huda Tura d.o.o. The day of payment is considered the day when the Huda Tura agency receives the payment on its transaction account. Timely payment confirms the reservation. If the traveler does not pay within the agreed period, it means the cancellation of the trip, and the provisions on travel cancellation by the traveler from section IX of these general terms and conditions apply accordingly. The arrangement can be paid in two parts. The deadline for the final payment of the arrangement is 30 days before departure. If the traveler applies later, they must pay the full amount of the arrangement upon application. If the traveler does not pay the invoice within 14 days after the final payment deadline, it is considered that they will not participate in the trip. The price of the arrangement is not the final price, as certain travel costs (common fund) are included in our final price, which may vary for different programs. Detailed cost estimates are more clearly explained in the program descriptions on the website www.char-potovanje.com and in individual daily programs for the trip. The organizer guarantees only the cost of the organization. Other costs may vary as they are subject to price fluctuations (airline flights, etc.). Travel costs are approximate and adjust to currency fluctuations and local changes affecting the price. The organizer is not responsible for changes in local costs during the trip. The price for our organization and escort on the trip, included in the arrangement, ranges from 250 to 400 EUR, depending on the length and difficulty of the trip and the costs on the way. 100 EUR of this amount is paid as a deposit for the trip or reservation. When the minimum number of deposits is paid, from 8 to 12, the trip is confirmed. In case of a smaller number of paid deposits than the minimum published number of participants for the trip, the organization cost increases according to the surcharges specified at the bottom of the program. Upon the first payment for the trip, a registration fee of 10 EUR per traveler is charged. The registration fee is non-refundable. Airfare prices vary daily, so we guarantee only the price for organization and escort. In case of a change in the price of a component of the arrangement that the trip organizer cannot influence (change in airfare, tickets, etc.), the traveler is always verbally or in writing informed of the changed price and must confirm it. If the traveler does not agree with the price change and the price change is higher than 8% of the value of the package tour, the trip organizer Huda Tura d.o.o. is obliged to refund all payments related to the trip whose price has changed. According to Article 57.d of the Consumer Protection Act, the price increase from the previous paragraph is possible only as a direct consequence of changes:

• in the cost of transport due to changes in the price of fuel or other energy sources;
• in the level of taxes or fees for travel services included in the contract imposed by third parties not directly involved in the implementation of the travel package, including tourist taxes, landing fees, or embarkation or disembarkation fees at ports and airports; or
• in exchange rates of currencies related to the travel package. If the price increase from the first paragraph of this article exceeds 8% of the agreed price of the travel package, the consumer can withdraw from the contract. Regardless of the extent, the price increase is only possible if the trip organizer informs the consumer clearly and understandably on a durable medium with an explanation and calculation of the increase at least 20 days before the start of the travel package. The consumer can agree to the proposed change or withdraw from the package travel contract without paying a cancellation fee within a reasonable period set by the trip organizer. If the consumer does not respond within the set period, it is considered that they withdraw from the contract. If the package travel contract allows for a price increase, the consumer is entitled to a price reduction if the costs decrease after the contract is concluded and before the travel package begins. After the issuance of airline tickets, the traveler loses the right to a price reduction if the price of the flight changes after the ticket is issued. In the case of a price reduction, the trip organizer can deduct actual administrative costs incurred due to the price reduction from the amount owed to the consumer.

The traveler undertakes to pay the difference arising from any calculation error on the issued document to the Huda Tura agency, and the agency undertakes to refund any overcharged amount resulting from a calculation error to the traveler. This obligation is valid until the end of the fiscal year. The Huda Tura agency can specify in the program that the traveler pays certain services (“costs on the way”) that will be provided on-site to its representative.

IV. SPECIAL SERVICES Special services are those that are generally not included in the price of the trip (single room, airport transfer, insurance, other surcharges upon request, etc.) or for which additional charges are foreseen in the program (visas, other surcharges, etc.), and the traveler pays for them separately. This also applies to all individual activities, individual flights, and individual arrivals at the destination by travelers. If the traveler has an individual service that is not part of the group, they also bear additional costs and responsibility until they meet the group and the trip leader. In our arrangements, airport transfers are not included and are at the traveler’s request. For departures and returns from the airport, the rules of the carrier must be followed, and if it is necessary to wait for additional travelers, causing the departure or arrival of the trip to be delayed by a few hours, AGENCIJA HUDA TURA is not responsible for early departures or delays of the carrier. Responsibility for transportation lies solely with the transport organizer. The Huda Tura agency acts only as an intermediary, purchasing seats on the transport.

V. CANCELLATION RISK INSURANCE The traveler can decide to pay for cancellation risk insurance upon application. The cancellation risk amounts to 5.2% of the trip price and is paid directly to the insurance company where the insurance policy is concluded. More about the possibility of insuring the airfare or the arrangement can be found on our website: https://www.char-potovanje.com/sl/ostalo/zavarovanje-odpovedi Traveler’s rights from the cancellation fee are claimed with the insurance company, applying the general terms and conditions of the insurance company. The conditions are always written on the back of the policy received by the traveler via email. The conclusion of the insurance policy for cancellation must be done simultaneously with the confirmation and first payment to the account of the travel agency.

VI. CANCELLATION FEE

If a traveler anticipates that they might not be able to participate in the trip due to certain circumstances (which may arise with them or their immediate family), they can pay a cancellation fee. The cancellation fee agreement applies in the event of military conscription, illness, or death in the immediate family (spouse, parents, children) and can be claimed only upon presentation of the relevant certificate. The cancellation fee is 4.3% of the price of the arrangement. The program may specify a different cancellation fee or state that the cancellation fee is not applicable. If the traveler does not start the trip on the date specified as the start of the trip and does not cancel the trip before the start, they do not have the right to claim a refund based on the paid cancellation fee. If the traveler cancels the trip or withdraws from the contract due to documented force majeure, which could not be anticipated or avoided before signing the travel contract, and has the appropriate valid official documents but did not pay the cancellation fee, AGENCIJA HUDA TURA has the right to compensation for all its incurred costs as well as any costs arising from the cancellation of the trip. Claims for the cancellation fee cannot be made after the start date of the trip or for the unused part of the trip. If the traveler does not cancel the trip before departure, they do not have the right to claim a refund based on the paid cancellation fee. It is also considered that the traveler has withdrawn from the contract if they are not accepted by the carrier (airline, ship, bus, etc.) for any reason, which may be security or regulatory in nature, whether this happens during the trip or before the start of the trip. In such a case, the traveler is responsible for all resulting damage and cannot claim any refunds based on the paid cancellation fee. Claims for the cancellation fee cannot be made after the start of the trip or for the unused part of the trip. Administrative costs for canceling the trip amount to €50 per person and €45 for each canceled flight as part of the trip. Costs may vary and are subject to airline carrier rules.

VII. TRAVELER’S CHANGE OF CONTRACT OR CANCELLATION OF THE TRIP

The traveler has the right to cancel the trip. In the event of cancellation, the traveler is entitled to a refund of costs depending on the time remaining before the start of the trip. For arrangements that include airline flights or services labeled as non-refundable flights, the cancellation conditions of the airlines apply! Airline flights are non-refundable. Cancellation costs are dictated by the agency’s terms and/or the business partners (airlines, hotels, etc.). Upon cancellation by the traveler, we refund part of the arrangement as follows:

• Cancellation up to 60 days before the deadline: a deposit of €100 is transferable to another trip
• Cancellation from 60 to 45 days before departure: we retain the deposit of €100 and any paid deposits as they are non-refundable
• Cancellation from 44 to 30 days before departure: we retain the deposit of €200 and any paid deposits as they are non-refundable
• Cancellation from 29 to 22 days before departure: we retain the deposit of €300 and any paid deposits as they are non-refundable
• Cancellation 21 days or less before departure: we retain 100% of the arrangement price. Refunds do NOT apply if the arrangement includes deposits for hotels or airline flights! Cancellation fees do not apply to individual arrangements and are specified in the travel invoice/contract. Despite the above cancellation fees, they may be higher if dictated by the conditions of organizing the trip, i.e., those set by Huda Tura d.o.o. or its business partners. For cancellations by the traveler 21 days or less before the trip, we charge 100% of the arrangement price. In the case of airline flights, the cancellation conditions of the airline apply! Additional agency cancellation costs amount to €50/person in case of cancellation by the traveler. Regardless of the above costs, cancellation fees may vary as stated in the travel program. In the event of cancellation before departure, the traveler must provide written notice of cancellation. The agency or authorized person can refuse a traveler at any time before, on the day of departure, or during the trip if they assess that the traveler could endanger their own or others’ health or property, or if they are obviously under the influence of alcohol, drugs, or similar substances at departure. In this case, the agency acts according to the provisions on the traveler’s cancellation. During the trip, the traveler can terminate the trip at their own wish. If the traveler terminates the trip during the journey, they are not entitled to any refund of costs or purchase price, neither partially nor in full. If the traveler changes the program or does not follow the program that is part of the contract during the trip, it is considered that the traveler has withdrawn from the contract during the trip. In this case, the traveler is responsible for any costs and damage caused. In the case of a program change at their own request or due to force majeure, without any fault on the part of the agency due to improper service, the traveler is not entitled to any compensation or price reduction. A consumer has the right to withdraw from a package travel contract concluded outside business premises within 14 days without stating a reason. Information about the right to withdraw is part of the package travel contract. In the case of a consumer’s withdrawal from the package travel contract in accordance with the first to sixth paragraphs of Article 57.f of the Consumer Protection Act (ZVPOT) or withdrawal by the organizer in accordance with the first paragraph of Article 57.g of the ZVPOT, the organizer must return all payments made to the consumer without undue delay, but no later than 14 days after the withdrawal from the contract, except for the cancellation fee determined in accordance with the third and fourth paragraphs of Article 57.g of the ZVPOT. The package travel contract can be concluded in writing if done in the presence of the client and by email if done remotely, provided that the consumer has previously received the standard information form and the travel program.

VIII. ORGANIZER’S CHANGE OF PROGRAM OR CANCELLATION OF THE TRIP

In accordance with applicable legislation, the agency reserves the right to cancel the trip no later than 20 (twenty) days before the scheduled departure if the minimum number of travelers required for the trip, as stated in the program, is not met. In the event of cancellation by us (the organizer), we ALWAYS and fully refund the deposit. Registration fees of €10 per registration are non-refundable. If the traveler withdraws from the trip and it is more than 60 days before the departure date, the deposit can be transferred to other trips organized by Huda Tura within one year. In the case of cancellation less than 60 days before departure, the deposit is NON-TRANSFERABLE and NON-REFUNDABLE. Deposits are also non-refundable after the invoice is issued (usually upon purchasing airline tickets) as the traveler then has the opportunity to secure the entire amount of the arrangement. Upon trip cancellation, the payment for airline tickets is refunded according to the carrier’s cancellation conditions, i.e., the airline company. The deadline for potential complaints from travelers is 20 days after the completion of the trip. During the COVID epidemic, additional rules apply for trip cancellations. More information can be read here: https://www.char-potovanje.com/sl/ostalo/covid-pojasnila If the traveler cancels before the trip, cancellation fees are charged due to the significant work involved in canceling and changing all reservations. The agency reserves the right to change the day and time of departure or cancel the trip due to changes in flight schedules or the occurrence of force majeure and the right to change the direction of the trip if travel conditions change (new schedule, unstable situation in the country where the program is organized, natural disasters, or other unforeseen reasons that the organizer cannot influence), without special compensation and according to the applicable regulations in passenger transport. The agency cannot assume responsibility for changes to the program due to any force majeure (earthquakes, floods, disasters, etc.). In such cases, the agency can provide services in a modified form based on available options. If these changes are minor and do not alter the program or its purpose, the agency does not need the traveler’s consent but will notify the traveler of the change in the program. In all the above cases, the organizer does not pay any compensation claims. The organizer is not responsible for delays of flights, ships, or trains, nor for changes to the program resulting from such delays and associated additional costs due to cancellations or changes of flights. In cases where the agency expressly guarantees departure, it cannot cancel the trip unless fewer than the minimum number of travelers specified in the program sign up. In the case of a consumer’s withdrawal from the package travel contract or the organizer’s withdrawal from the package travel contract in accordance with the first paragraph of Article 57.g of the law, the organizer must return all payments made to the consumer without undue delay, but no later than 14 days after withdrawal from the contract, except for the cancellation fee determined in accordance with the third and fourth paragraphs of this article.

The organizer is liable for damages caused to the consumer due to partial or complete non-fulfillment of the contract in accordance with general rules governing obligations, unless otherwise provided by law. The organizer may fully or partially withdraw from the contract without compensating the consumer for damages only if extraordinary circumstances occur before or during the execution of the contract that could not be anticipated, avoided, or prevented, which would have been valid reasons for not concluding the contract had they existed at the time of its conclusion. The organizer may also withdraw from the contract without compensating the consumer for damages if the minimum number of persons required, as stated in the travel confirmation, is not gathered, provided that the consumer was notified of this at least 20 days before departure. When the consumer is entitled to a refund of the paid price or part of it, the refund must be made no later than 14 days after the consumer’s claim, unless otherwise provided by law.

The travel organizer may fully or partially withdraw from the contract without having to compensate the consumer for damages only if extraordinary circumstances arise before or during the fulfillment of the contract that could not be anticipated or avoided, and which would have been a justified reason not to conclude the contract if they had existed at the time of signing. The travel organizer may also withdraw from the contract without having to compensate the consumer for damages if the minimum number of participants, as stated in the travel confirmation, is not met, provided that the consumer was informed of this circumstance in writing at least seven days before the start of the trip.

In the event of withdrawal from the contract before its fulfillment, the organizer must immediately refund the entire amount paid by the consumer. If the travel organizer determines before departure that they are forced to significantly change any of the essential contractual conditions, they must inform the consumer as soon as possible to allow them to make an appropriate decision, especially to withdraw from the contract without compensation or to enter into an amendment to the contract. The consumer must inform the travel organizer or seller of their decision without undue delay.

If the consumer withdraws from the contract for reasons mentioned above, or if the travel organizer cancels the trip before the agreed departure date for any reason not attributable to the consumer, and the reason for the trip’s cancellation is not related to the circumstances mentioned in the second and third paragraphs, the consumer may request a refund of the amount paid or accept a substitute tourist arrangement of the same or higher quality if the organizer or seller offers one. If the consumer accepts an offer of a lower-quality substitute tourist arrangement, the travel organizer must refund the difference in price.

If the travel organizer withdraws from the contract during its execution, they are entitled to fair payment for the agreed services that have been rendered but must take all necessary steps to safeguard the consumer’s interests. If the travel confirmation or contract specified transportation to the place of departure, the travel organizer must provide this transportation. Alternatively, they may provide appropriate transportation to a different location if the consumer agrees.

IX. TRAVEL DOCUMENTS

Passengers traveling with us must have two blank pages side by side in their passport for each country they will visit. The passport must also be valid for at least 6 months from the date of departure from the last country to be visited. The traveler must have a valid passport or other valid document that allows entry into the respective country.

When obtaining visas, the conditions of the country requiring the visa apply. The traveler must meet the conditions for issuing a visa for the specific country. Visa requirements vary for each country. The agency informs Slovenian travelers about visa requirements and assists in their issuance but is not responsible for visa refusals or non-issuance by foreign embassies. Travelers from foreign countries must check the visa requirements for the countries they plan to visit. Visas should be obtained 14 days to one month before departure (depending on the country). If a visa is not issued in time due to unforeseen circumstances, the agency is NOT responsible for any resulting damage.

If a traveler loses their documents during the trip or if they are stolen and are necessary for continuing the trip or returning home, the traveler must obtain new documents at their own expense. If a traveler has to interrupt their trip due to the loss or theft of documents, they are not entitled to any refund for the trip or reimbursement of expenses.

X. HEALTH REGULATIONS, VACCINATIONS

The traveler is obliged to undergo vaccinations and comply with all regulations required for travel to a specific country and to inquire about them. If the country we are traveling to introduces certain health or other entry requirements, the traveler must comply with them. Failure to meet these conditions cannot be a reason for withdrawing from the contract and receiving a refund. If a traveler is refused entry by local authorities when crossing the border, the travel organizer is not responsible. If specific vaccinations are required for entry into a country, each traveler must obtain an international certificate with the recorded vaccinations.

If the country we are traveling to changes the entry conditions between the time of booking and departure, Huda Tura d.o.o. is not responsible for these changes, as they could not be anticipated in advance.

For all our trips where vehicle driving is included in the program, health insurance is a prerequisite for participation. With the Char brand, we offer our travelers the option to take out cancellation insurance and personal insurance with assistance abroad. More information on insurance options can be found on the website www.char-potovanje.com.

The organizer is not responsible for any injuries occurring during activities on the trip that are previously announced in the program and over which the organizer has no control (e.g., trekking, rafting, driving cars/bikes, etc.). For travel restrictions due to COVID-19, you can find all answers in the COVID explanations section at: https://www.char-potovanje.com/sl/ostalo/covid-pojasnila

XI. AIRLINE TICKETS AND VISAS

Huda Tura d.o.o. issues airline tickets on behalf of and for the account of the carrier. The price of an airline ticket on the Char Potovanja website is not included in the package price (unless otherwise specified) and is approximate, as it changes daily. When the trip is confirmed, Char Potovanja will inform the traveler of the final price of the airline ticket and the transaction account to which the traveler should transfer the money. The conditions for airline tickets are set by the airline carrier.

LOW-COST AIRLINES (RYANAIR, EASYJET, AIR ASIA, etc.)

For trips that include flights with low-cost carriers, special rules apply: in the event of a flight cancellation by a low-cost carrier, all costs of changes and any additional charges (even after return) are entirely the responsibility and cost of the traveler. The travel organizer has no influence and assumes no responsibility if the low-cost carrier cancels a flight for any reason (objective or subjective) and does not provide a replacement flight but changes the departure date or refunds the money. In the case of the traveler’s withdrawal, CHAR Potovanja is obliged to refund only the amount refunded by the airline, and the traveler can claim the remaining amount directly from the airline.

DATA

To facilitate processing, we ask all travelers to provide accurate personal information when booking. In case of errors in the booking, we are not responsible for incorrectly issued airline tickets. The name and surname must be written exactly as in the passport. The passport number and expiration date must also be provided. Travelers are advised to also verify the accuracy of the information on the documents they receive in person or by email. For the issuance of invoices, insurance, and other organizational tasks, and for monitoring during the trip, it is also necessary to provide the permanent residence address and date of birth. In the case of incorrectly issued tickets or visas, the traveler has 24 hours to make a complaint. After 24 hours from receiving the documents, the traveler is no longer entitled to free corrections on airline tickets or visas. Complaints after this period will not be accepted.

FLIGHT CANCELLATIONS

In the event of a cancellation, rescheduling, or delay of the flight date, the airline carrier is responsible according to international airline regulations. The organizer strives to ensure a smooth trip even in the event of flight cancellations or changes. If the traveler withdraws from the trip due to a change in the flight date by the carrier (usually a later date), the organization does not provide refunds. Only a proportional part of the tickets is refunded according to the airline’s conditions. If there is a change in the flight schedule, it may affect the travel program. If a change in the schedule leads to additional costs, the carrier is solely responsible.

DEPOSIT FOR FLIGHT OR HOTEL

If a deposit is paid for a flight or hotel, it is non-refundable as it reserves the service in advance, and airlines/hotels do not refund it. Before purchasing a flight, the client receives a written offer for the desired flights. Flight prices depend on daily price fluctuations, and we are not responsible for changes in flight prices as they are set independently. Our price includes the cost of the airline ticket with all fees, surcharges, and commissions.

The traveler has the right to cancel the reservation or airline ticket in writing or verbally at the place where they booked. In this case, HUD TURA d.o.o. is entitled to compensation for cancellation costs as specified in the price list. For refunds of transport documents and associated fees or cancellation costs, the conditions of the relevant airline carrier apply. HUD TURA d.o.o. can only refund the purchase price or part of it based on the carrier’s conditions if the transport document is returned in full and HUD TURA d.o.o. receives a refund from the carrier.

VISAS

The same conditions apply to the data provided for visa issuance as for airline tickets. As we assist with visas through embassies, we are not responsible for refusals or incorrectly issued visas by embassies, as embassies issue visas according to the form provided by the client along with all documentation. In special cases, embassies may require additional documentation from the traveler. Travelers are advised to also check the accuracy of the data on the issued visas in their personal documents received in person or by email. In the event of errors in visas issued by embassies, the client has 24 hours to make a complaint after receiving the visa. Complaints after this period will not be accepted!

XII. VEHICLE RENTAL

Our programs occasionally include the rental of bicycles or motor vehicles (cars, motorcycles). In such cases, Huda Tura acts solely as an intermediary between the customer renting the vehicle and the company providing the vehicle rental. In case of accidents or damages, the terms of the rental company always apply. The same rule applies to all vehicles: they must be returned in the same condition as when they were rented. In the event of damage to the vehicle, arrangements will be made individually according to the terms. For car rentals, insurance with a deductible applies, meaning that in case of fault, the deductible portion of the insurance is covered, which varies depending on the trip and the value of the vehicles. At Char, we strive to prevent such situations as safety is ensured.

XIII. ACCOMMODATION DURING TRAVEL

Accommodation on our trips can vary significantly depending on the travel program. Hotels are of different categories, and we do not guarantee uniform hotel categories on the trip as we adapt to the location and country. In hotels, we generally use double, triple, or multiple-bed rooms. For passengers who book individually (ALONE), we make an effort to arrange a roommate to share a room and reduce costs, but this is not guaranteed as bookings are not within our control. Passengers who book a trip alone and for whom we cannot arrange a roommate must unfortunately stay in single rooms if no other option is available.

XIV. COMPLAINTS

Passengers are required to report any irregularities to the guide/leader on site as soon as they occur. If the complaint could have been resolved on site (for example, inadequate room cleanliness, malfunctioning air conditioning…), and the passenger did not report the fault or irregularity, it is considered that the passenger accepted the service as it was and thus forfeits the right to file subsequent complaints.

Passengers can submit a written complaint by registered mail within two months from the day when the service was improperly provided, otherwise, Huda Tura will not consider it. The complaint must be justified. Passengers should attach appropriate evidence and/or confirmation from the hotelier, carrier, or other relevant person about the actual state on which the passenger bases their claim. Consumers can request a price reduction or compensation for damages due to non-compliance with the package travel contract within two years from the occurrence of the non-compliance and must give the travel organizer a reasonable period to rectify the discrepancies in the travel.

The travel organizer may limit the amount of financial compensation for damages due to non-compliance with the contract to not less than three times the total price of the tourist package, except for compensation for bodily injury and damages caused intentionally or due to negligence.

Regardless of the complaint, the passenger must settle their obligations according to the issued invoices for the provided service in accordance with the payment schedule. Any compensation will be paid out after the complaint procedure is completed to the passenger’s personal account.

In the case of a complaint regarding a product or service from a specific provider, Huda Tura will mediate on behalf of the passenger with the provider and represent the passenger’s interests in resolving the individual complaint, and also communicate the provider’s responses to the complaint. Huda Tura does not assume responsibility for the execution of products or services of providers over which it has no control.

The latest deadline for a written response to consumer complaints and requests is eight days after receiving the complaint in writing at the organizer’s address.

Passengers should send written complaints to: Huda Tura d.o.o., PE Kromberk, Industrijska cesta 5, 5000 Nova Gorica.

XV. USE OF DATA

The organizer protects all collected data about passengers in accordance with the Personal Data Protection Act. It is considered that by booking a trip, the passenger agrees to the use of their data for statistical processing and informing about offers. If the passenger does not wish this, they can express this preference upon booking the trip or in writing at any later time.

Photographs and video material taken during the trip (only group photos) will be published online. If an individual does not wish their images to be published, they must inform us before the end of the trip.

XVI. GIFT VOUCHERS, VOUCHERS, AND DISCOUNTS

Passengers can use gift vouchers or vouchers for partial or full value of the arrangement. Gift vouchers are valid for 1 year from the date of purchase and are non-transferable, and can be used for the purchase of any arrangement within Char travel. Vouchers are valid for 2 years from the date of issue or according to the law and regulations. Issued vouchers and vouchers cannot be used for transferring funds to other travel organizers and are non-transferable to other individuals.

If the customer disagrees with the issued voucher or voucher, they must inform the issuer (Huda Tura d.o.o.) within 14 days of receiving the voucher. If the customer does not express disagreement with the issued voucher or voucher within this period, it is considered that they agree with the content of the voucher.

Passengers may also receive a discount when purchasing an arrangement. Discounts can be first minute, last minute, or loyalty discounts and are indicated on the arrangement. More information on discounts can be checked here: https://char-potovanje.com/sl/ostalo/popusti-in-doplacila DISCOUNTS DO NOT COMBINE.

XVII. STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACTS

Consumers receive all essential information about the tourist package before concluding the package travel contract.

At least one company is always responsible for the proper execution of all travel services included in the contract. Whether you can assert your claims against Huda Tura d.o.o. or another partner company depends on the specific circumstances of each case.

Consumers receive a phone number for emergencies or contact point information through which they can contact the travel organizer or travel agency.

The price of the tourist package can only be increased if there are special costs (for example, fuel prices) and if this is expressly stated in the contract, and in no case later than 20 days before the start of the tourist package. If the price increases by more than 8 percent of the price of the tourist package, consumers can withdraw from the contract. If the travel organizer reserves the right to increase the price, consumers have the right to a price reduction if there is a decrease in relevant costs.

Consumers can withdraw from the contract without paying any withdrawal fee and receive a full refund of all payments if any of the essential elements of the tourist package other than the price change significantly. If the company responsible for the tourist package cancels the package before its start, consumers are entitled to a refund of payments and, if appropriate, compensation for damages.

Consumers can withdraw from the contract due to extraordinary circumstances before the start of the tourist package without paying any withdrawal fee, for example, if serious security issues arise at the destination that are likely to affect the tourist package.

In addition, consumers can withdraw from the contract at any time before the start of the tourist package by paying an appropriate and justified withdrawal fee.

If essential elements of the tourist package cannot be provided as agreed after its start, suitable alternative arrangements must be offered to the consumer at no additional cost. Consumers can withdraw from the contract without paying any withdrawal fee when services are not performed according to the contract and this significantly affects the execution of the tourist package, and the travel organizer does not resolve the issues.

Consumers are also entitled to a price reduction and/or compensation for damages when travel services are not performed or are inadequately performed.

If a consumer is in difficulty, the travel organizer must provide assistance.

If the travel organizer or travel seller guarantees in case of liquidity problems, and has liquidity problems, payments are refunded. If the travel organizer or travel seller, when providing a guarantee in case of liquidity problems, experiences liquidity problems after the start of the tourist package and transportation is included in the package, the return of consumers is ensured.

Travel agency Huda Tura d.o.o. has provided a guarantee for liquidity problems with Triglav d.d. insurance company. If the execution of services is denied due to the agency’s liquidity problems, consumers can contact this entity.

The Consumer Protection Act (ZVPot) can be found at the link:

http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO513

Standard Information Form for Linked Travel Arrangements

If, after selecting and paying for one travel service through our company, Turistična agencija Huda Tura d.o.o., you book additional travel services for your trip or vacation, you will NOT be entitled to the rights applicable to tourist packages under the Consumer Protection Act. Our company, Turistična agencija Huda Tura d.o.o., will therefore not be responsible for the proper execution of individual travel services. Please contact the relevant service provider in case of problems. However, if you book any additional travel services within 24 hours after receiving the reservation confirmation during the same visit to our company or contact with it, these travel services will become part of a linked travel arrangement. In this case, Turistična agencija Huda Tura d.o.o., in accordance with EU law, provides a guarantee for the return of your payments for services not provided due to the liquidity problems of Turistična agencija Huda Tura d.o.o. Note that this does not guarantee refunds in the event of liquidity problems of the relevant service provider. Turistična agencija Huda Tura d.o.o. has provided a guarantee in case of liquidity problems with the Triglav d.d. insurance company.

Consumers can contact this entity if services are not provided due to liquidity problems of Turistična agencija Huda Tura d.o.o.

Note: This liquidity guarantee does not cover contracts with other parties that are not Turistična agencija Huda Tura d.o.o.